Refund and Returns Policy

Gas Mate Refund Policy:

At Gas Mate, we are committed to providing our customers with excellent service and ensuring their satisfaction with our LP gas deliveries. In the rare event that an issue arises, we have implemented a straightforward refund policy to address your concerns:

1. Refund Eligibility:

   • Refunds will be considered for the following situations:
     • Overcharges or billing errors.
     • Quality issues with the delivered LP gas.
     • Failure to deliver within the agreed-upon timeframe, where applicable.

2. Notification Period:

   • Customers must notify us of any issues or concerns within 1 day of the delivery date.

3. Refund Request Process:

   • To request a refund, customers should contact our customer support team at [your contact email/phone] and provide details about the issue, along with supporting documentation if applicable.

4. Refund Approval:

   • Refunds will be approved after a thorough investigation of the reported issue. We may request additional information or conduct an inspection if necessary.

5. Refund Methods:

   • Refunds will be issued through the original payment method whenever possible.
   • In the case of cash payments or other non-electronic transactions, alternative arrangements will be made.

6. Timing of Refunds:

   • Refunds will be processed within 7 days of approval.

7. Non-Refundable Items:

   • Certain items may be non-refundable, such as delivery fees or charges incurred after the LP gas has been successfully delivered.

8. Policy Updates:

   • [Your Business Name] reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes through our official communication channels.

By choosing [Your Business Name], you can trust that we stand behind the quality of our service, and our refund policy reflects our commitment to ensuring your satisfaction with every LP gas delivery.